This Agreement has been signed between the following parties within the framework of the terms and conditions stated below.

1.1- SELLER:

Title: Entas-Enerdem Ticaret Turizm ve Yapı Tah. Paz A.Ş.
Address: Kılıç Ali Paşa Mahallesi Akarsu Yokuşu Arbatlı Apt.No.21 D.434425 Cihangir – Beyoğlu / Istanbul
BEYOĞLU V.D 336 031 3875
Telephone :
(Hereafter referred to as “SELLER” in the contract.)

1.2- BUYER:

Name / Surname / Title:
Tc No:

(Hereafter referred to as “BUYER” in the contract.)


The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures for the Application of Distance Contracts, regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER has ordered electronically from the website of the SELLER. is to determine the rights and obligations of the parties in accordance with the provisions.


The type and type, quantity, brand / model color, sales price, payment method of the product / products are as stated on the website and this information has been approved by the BUYER.

Delivery address:
Total amount paid:


4.1- The BUYER declares that he / she has read and informed the preliminary information regarding the basic characteristics, sales price and payment method and delivery of the product subject to the contract on the website and gives the necessary confirmation electronically.

4.2- The product / products subject to the contract, the BUYER or the person at the address indicated in the preliminary information on the website, depending on the distance of the BUYER’s place of residence for each product, provided that the period does not exceed 30 (thirty) days following the receipt of the order to the SELLER. delivered to the establishment.

4.3- If the product / products subject to the contract are to be delivered to another person / organization other than the BUYER, the SELLER cannot be held responsible for the refusal of the delivery person / organization to deliver. The SELLER is not responsible for delays in delivery caused by the BUYER.

4.4- The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.

4.5- For the delivery of the contractual product, the signed or electronically approved copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

4.6- If the bank or financial institution does not pay the price of the product to the SELLER due to the fact that the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons after the delivery of the product, provided that the BUYER has delivered the product. It must be sent to the SELLER within 3 days. In this case, shipping costs belong to the BUYER.

4.7 In orders where the payment is made by bank transfer or EFT, the date the order is processed by the SELLER is the date on which the payment reaches the bank account of the SELLER. For payments that are not made within 7 (seven) days, the BUYER accepts that the SELLER will cancel the order.

4.8- If the SELLER cannot deliver the product subject to the contract within due time due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, it is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the preventive situation disappears. If the BUYER cancels the order, the amount paid will be paid to him in cash and in lump sum within 10 days.

4.9- The defective or damaged products of the products sold with or without the warranty certificate can be sent to the SELLER for the necessary repairs within the warranty terms, in this case, the shipping costs will be covered by the SELLER.


The BUYER has the right to withdraw within 7 days from the delivery of the contracted product to him or to the person / organization at the address indicated. In order to use the right of withdrawal, the SELLER must be notified by fax, e-mail or telephone specified on the website within this period. Otherwise, the SELLER has the right not to accept returns. The returned product must not be used within the framework of the provisions of Article 6. In the event that this right is exercised, it is obligatory to return all documents and materials sent to the BUYER such as the original invoice, delivery note, product packaging and the sample of the cargo delivery report indicating that the product delivered to the 3rd party or the BUYER is sent to the SELLER. Within 7 days following the receipt of these documents, the SELLER examines the product and checks whether the return conditions are met. If the return is approved, the product price will be returned to the BUYER in 10 (ten) days in the same way as the payment method. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the returned product due to the right of withdrawal is paid by the SELLER.


The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, disposable products, reproducible software and programs, products that deteriorate rapidly or have expired. The use of the right of withdrawal in the following products is subject to the condition that the package of the product is not opened, damaged and the product has not been used.

-Portable Computer (No refund will be made after the original operating system is installed.)
-All kinds of software and programs
-DVD, VCD, CD and cassettes
-Computer and stationery supplies (toner, cartridge, ribbon, etc.)
-All kinds of cosmetics
-Phone top up orders

-Food products


In the disputes arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the BUYER or the SELLER are authorized up to the value declared by the Ministry of Industry and Trade.

In case the order is realized, all the terms of this contract are read, accepted and confirmed by the PURCHASER.


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